Last updated: April 2026.
This Privacy Policy explains how Open-AU ("we", "us", or "our") collects, uses, shares, and protects personal information when you use open-au.com and related services (the "Service").
We may collect the following categories of information.
Important: We do not collect, store, or process full payment card numbers on our own servers.
When you use the Service, we may collect:
We use personal information to:
We do not sell personal information. We do not use personal information for behavioural advertising.
Open-AU uses Creem or another authorised Merchant of Record or billing provider to process subscriptions, payments, taxes, invoicing, and certain refund functions.
When you subscribe to a paid feature, you may interact directly with the Merchant of Record's checkout or billing systems. The Merchant of Record may collect payment and billing information under its own policies.
We may receive limited information from that provider, such as your email address, subscription status, transaction reference, or billing country, so we can provide access to the relevant paid features.
If you use AI-assisted features such as Astro, information you submit through those features may be sent to third-party AI providers to generate responses or outputs.
This may include prompt content, profile-related inputs, preferences, and generated outputs.
Please avoid submitting sensitive personal information unless it is necessary for the intended use of the feature.
We share information only where reasonably necessary to operate the Service or comply with law.
This may include sharing with service providers such as:
We may also disclose information:
Where applicable law requires a legal basis for processing, we may rely on one or more of the following:
We retain personal information for as long as reasonably necessary to provide the Service, maintain accounts, respond to support matters, protect the Service, and comply with legal obligations.
If you delete your account, we will delete or anonymise personal information within a reasonable period unless retention is required for legitimate or legal reasons, including:
Certain transaction or billing records may need to be retained for longer periods where required by law.
We use strictly necessary technologies for account access and core functionality, and may use optional analytics technologies where enabled and lawful.
For more detail, please see our Cookie Policy.
Depending on your location and applicable law, you may have rights including:
To exercise a request, contact support@open-au.com.
We may need to verify your identity before processing a request. We aim to respond within 30 days or within the time required by applicable law.
Because some of our providers operate internationally, your personal information may be processed in countries outside your place of residence.
Where required, we rely on reasonable safeguards and provider protections to support those transfers.
We use reasonable technical and organisational measures to help protect personal information, including secure transmission, managed infrastructure, access controls, and account security protections.
No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
The Service is not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take reasonable steps to delete it.
We may update this Privacy Policy from time to time. When material changes are made, we will update the "Last updated" date and may provide additional notice through the Service where appropriate.
For privacy-related questions, requests, or complaints, contact support@open-au.com.
Last updated: April 2026.
This section summarises the privacy and data rights that may apply to you when you use Open-AU. The exact rights available depend on your location and the laws that apply to your personal data.
Depending on applicable law, you may have the right to:
We will handle valid requests in accordance with applicable law.
To make a privacy or data rights request, contact:
support@open-au.com
Please include, where relevant:
We may need to verify your identity before completing your request.
We aim to respond within 30 days, or within any other period required by applicable law.
Some requests may be limited or delayed where we must retain information for legitimate or legal reasons, including:
If we cannot fully comply with a request, we will explain why unless we are legally restricted from doing so.
If you believe we have not handled your request or personal data appropriately, you may have the right to lodge a complaint with a relevant supervisory or privacy authority in your jurisdiction.
We encourage you to contact us first so we can try to resolve the issue.
For more detail, please also review our Cookie Policy and Terms of Service.