Contact

For support, billing questions, privacy requests, or general enquiries, contact:

support@open-au.com

We aim to respond within 2-3 business days (AEST/AEDT, Monday to Friday).

What to Include

To help us resolve your request faster, please include the following where relevant:

• Support requests: Your account email and a short description of the issue
• Privacy requests: The right you want to exercise or the concern you want to raise
• Billing questions: Your checkout email, receipt email, and any transaction reference
• Bug reports: Steps to reproduce, device or browser details, and screenshots if available

Billing and Subscription Help

Open-AU uses Creem as its Merchant of Record for subscription checkout, billing, tax handling, and refund administration.

Because of this, charges may appear on your card or bank statement as CREEM.IO* STORE.

You can manage your subscription, update payment details, or cancel recurring billing through:

• Your account settings, where available
• The Creem Customer Portal: https://creem.io/my-orders/login

If you contact us about a charge, please include the email used at checkout so we can investigate more quickly.

Privacy and Data Requests

For information about privacy rights and data-related requests, please also see our Privacy Policy.