Last updated: March 2026.
These Terms of Service ("Terms") govern your access to and use of open-au.com and related services provided by Open-AU (the "Service"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
You must be at least 18 years old to use the Service.
By using the Service, you represent that:
Open-AU is a regional information platform designed to help working holiday travellers plan regional work experiences in Australia.
The Service may include:
Open-AU is not:
Location information is provided for historical and planning context only. It does not represent live vacancies or guaranteed work availability.
To access certain features, you may need to create an account.
You agree to:
We may suspend or restrict accounts where reasonably necessary, including where an account creates security, fraud, abuse, or legal risk.
We may provide free credits, trial access, or limited free usage for certain features.
Free credits or free usage allowances:
Some features are available only through a paid subscription or other paid access model.
Pricing, billing intervals, and plan details will be shown before checkout.
Open-AU uses Creem or another authorised Merchant of Record ("MoR") or billing provider for payment processing, tax handling, invoicing, subscription administration, and certain refund functions.
The Merchant of Record acts as the seller of record for checkout and billing purposes. Charges may appear on your statement under the Merchant of Record's name, including CREEM.IO* STORE where Creem is used.
You may also be required to agree to the Merchant of Record's own terms and privacy policy during checkout.
You may upgrade or downgrade your subscription plan at any time through your account dashboard.
Upgrades take effect immediately. When you upgrade:
Downgrades take effect at the end of the current billing period. When you downgrade:
Plan changes are processed through the Merchant of Record. Open-AU does not store or access your payment card details directly.
You may cancel a recurring subscription at any time through:
Unless otherwise stated at checkout, cancellation takes effect at the end of the current billing period. You will retain access until the end of the paid period and will not be charged again after cancellation takes effect.
Fees are generally non-refundable except:
If you have a billing issue or believe a refund should be considered, contact support@open-au.com as soon as possible and include your checkout email and transaction details.
Nothing in these Terms limits any non-excludable rights you may have under applicable consumer protection law.
We may change pricing from time to time. If a price change affects an existing recurring subscription, we will provide reasonable notice before the change takes effect.
Location profiles and regional planning information are provided for informational purposes only.
Open-AU does not verify, endorse, or guarantee:
You are responsible for independently verifying relevant information before travelling, relocating, or making commitments.
Astro and other AI-assisted features generate outputs using third-party AI systems through Open-AU's own interface.
AI-assisted outputs:
Open-AU is an independent service and is not affiliated with, endorsed by, or sponsored by the providers of the AI models used in the Service.
You should not rely solely on AI-assisted outputs when making significant travel, work, visa, or financial decisions.
You must not use the Service to:
We may investigate misuse and take reasonable action, including restricting or terminating access where appropriate.
Unless otherwise stated, the Service and its software, branding, design, and content are owned by or licensed to Open-AU and protected by applicable intellectual property laws.
We grant you a limited, revocable, non-exclusive, non-transferable licence to use the Service for personal, lawful, non-commercial purposes.
You retain ownership of content and personal data you submit, but you grant us the rights reasonably necessary to host, process, and display that content to operate the Service.
To the extent permitted by law, the Service is provided on an "as is" and "as available" basis.
We do not guarantee that the Service will be uninterrupted, error-free, secure, or suitable for every purpose, or that information or outputs obtained through the Service will always be accurate or current.
Nothing in these Terms excludes any guarantee, warranty, or right that cannot lawfully be excluded.
To the extent permitted by law, Open-AU will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising from or related to the Service.
To the extent permitted by law, our aggregate liability for claims arising out of or relating to the Service will be limited to the greater of:
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.
You may stop using the Service at any time.
We may suspend, restrict, or terminate access where reasonably necessary, including where:
We may also modify, suspend, or discontinue part or all of the Service. If we discontinue a paid feature, we will act reasonably and address outstanding prepaid access in accordance with applicable law and provider arrangements.
Provisions that by their nature should survive termination will continue to apply, including provisions relating to liability, intellectual property, and accrued rights or obligations.
These Terms are governed by the laws of New South Wales, Australia, unless mandatory law in your place of residence provides otherwise.
Before starting formal proceedings, the parties agree to try to resolve disputes in good faith.
We may update these Terms from time to time. When material changes are made, we will update the "Last updated" date and may provide additional notice through the Service or by email where appropriate.
If you do not agree to the revised Terms, you must stop using the Service.
For questions about these Terms, contact support@open-au.com.
Last updated: March 2026.
Open-AU is a regional information platform designed to help working holiday travellers plan regional work experiences in Australia.
Open-AU is not a recruitment agency, job board, employment service, staffing provider, migration agent, or professional advisory service.
We do not connect employers with job seekers, and we do not verify or guarantee any work opportunity displayed through the Service.
Location profiles and regional information are compiled from public information, government sources, and community-indexed experience.
This information is provided for general planning and historical context only. It does not represent live vacancies, confirmed employer demand, guaranteed work availability, or guaranteed visa-related eligibility.
Conditions may change at any time. Users should verify relevant information directly with the relevant operator or official source before travelling, relocating, or making commitments.
Open-AU may provide AI-assisted features, including Astro, through its own interface using third-party AI models.
AI-assisted content is provided for informational and entertainment purposes only.
It does not constitute legal, migration, employment, financial, medical, or psychological advice. It also does not provide fortune telling, psychic readings, or guaranteed predictions.
AI-generated outputs may be incomplete, inaccurate, or unsuitable for your circumstances. You should not rely solely on AI-assisted content when making significant travel, work, visa, or financial decisions.
Open-AU is an independent service and is not affiliated with, endorsed by, or sponsored by the providers of the AI models used in the Service.
The Service depends on third-party infrastructure and service providers, including hosting, authentication, AI, analytics, mapping, and billing providers.
As a result, parts of the Service may be interrupted, delayed, changed, or unavailable from time to time. We do not guarantee uninterrupted or error-free availability.
Payments for paid features are processed by Creem or another authorised Merchant of Record or billing provider. Charges may appear under the provider's name rather than Open-AU.
The Service may contain links to third-party websites or resources. We do not control or take responsibility for the content, availability, privacy practices, or terms of third-party sites.
If you have questions about this Disclaimer, contact support@open-au.com.